You mix like 5 to 10ml with water one LITER of water LOL. I don't know how or why I failed to even acknowledge that there were actual directions but somehow I did. Consider that I didn't read the instructions because I am a dummy some times. Well I thought this bottle would last a while. In this case, send us an email at and we'll put you in contact with the manufacturer directly to issue a replacement. If we receive your product back and judge that it is not defective, we reserve the right to charge a re-stocking fee due to the fact that Growbuds does not resell returned products as new items.ĭefective products (31 days or more) - If your product fails in the remainder of our returns period, the manufacturer's warranty policy will prevail. We will then send you a prepaid shipping label so you won't have to pay for shipping and issue a replacement. Simply send us an email at or call us at 1-87 to request a RMA number. Please contact us to find out if your product is returnable with a restocking fee.ĭefective products (Within 30 days) - In the event your product proves to be defective within the first 30 days after purchase, Growbuds will exchange your product for a new one, issue a credit towards an alternative product, or issue a refund if applicable. You can have to pay for shipping the package back to us pay a 20% restocking fee due to the fact that Growbuds does not resell returned products as new items. Standard returns procedure - For a successful return, the order must be in original factory condition and include original packaging, warranty information, manuals, accessories, and anything else it came with. We have a generous return policy, but after 30 days all sales are final. Growbuds will contact you within 24 hours to issue an RMA number as applicable, It is our policy to only accept returns and make exchanges within 30 days of the date that an order was delivered. Before a return can be processed, all product returns require an RMA (Return Merchandise Authorization) number before a refund or exchange will be issued.
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